Refunds and Cancellation
This page explains how cancellation and refunds work for the Zx Premium subscription (₹150 every 6 months) in the Zx Scanner app. Premium is sold through Google Play Billing, so Google's rules apply alongside ours.
Cancelling
- Open the Google Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → Zx Premium → Cancel subscription.
- Cancelling stops future renewals. You keep Premium until the end of the period you have already paid for.
- Uninstalling the app does not cancel the subscription — please cancel in the Play Store as above.
Refunds
- Refunds are processed by Google under Google Play's refund policy. For a purchase made within the last 48 hours you can request a refund directly from Google Play; after that, request it from Google's refund request page or contact us and we will help.
- If a refund is granted, Premium features are turned off; your documents are never affected.
- We do not charge any separate fee, and we cannot issue refunds outside Google Play because we never receive your payment details.
Need help?
Email zxtechhouse@gmail.com with the subject "Refund request" and your Google Play order number (it starts with GPA.). We reply within 7 working days.