Refunds and cancellation
In short.
Zx Premium costs ₹149 for six months and renews automatically until you cancel.
You can cancel any time from the Google Play Store app, and you keep Premium until the period you already paid for ends.
Google Play is the seller and processes all refunds. Ask Google first; if that does not resolve it, write to us and we will help.
What you are buying
Zx Premium is a digital subscription that unlocks additional features inside the Zx Scanner app: unlimited saved documents, unlimited file size, batch scanning up to 100 pages, OCR text extraction in English and Hindi, saving pages as JPEG, merging PDFs, compressing PDFs and password-protecting PDFs.
It costs ₹149 for six months in India, inclusive of applicable taxes, and renews automatically for further six-month periods at the same price until cancelled. Prices outside India are converted by Google.
Delivery
Delivery is immediate and electronic. Premium features unlock inside the app as soon as Google Play confirms the purchase. There is nothing to ship and no delivery charge. If features do not unlock within a few minutes, open the app while connected to the Play Store and it will re-check your purchase; if it still does not unlock, contact us.
Try before you pay
Zx Scanner's core features — scanning to PDF, the full page editor, folders, search, import, printing, sharing and backup — are free and unlimited in time, with a cap of 50 documents at up to 10 MB each. You can evaluate the app thoroughly before deciding whether Premium is worth it.
How to cancel
- Open the Google Play Store app on your Android device.
- Tap your profile picture, then Payments and subscriptions, then Subscriptions.
- Select Zx Scanner and tap Cancel subscription.
Cancel at least 24 hours before your current period ends to avoid being charged for the next one. After cancelling, Premium stays active until the end of the period you have already paid for. It is not cut off immediately, and there is no cancellation fee.
Refunds
Because Zx Premium is sold through Google Play Billing, Google is the seller and merchant of record, and refunds are issued by Google rather than by us. We do not receive or hold your payment details.
Requesting a refund from Google
For a recent purchase you can request a refund directly through Google Play, either from your order history in the Play Store app or at play.google.com/store/account/orderhistory. Google applies its own refund policy and time limits; requests made shortly after purchase are generally handled automatically, and later requests are reviewed case by case. Approved refunds are returned to the original payment method, usually within a few business days, though your bank may take longer to show it.
When to come to us instead
Write to us at zxtechhouse@gmail.com if:
- Google has declined your request and you believe the circumstances warrant a refund;
- you were charged after cancelling;
- you were charged more than once for the same period; or
- a Premium feature you paid for does not work and we cannot fix it.
We will acknowledge your message within 3 working days and aim to resolve it within 15 working days. Where a refund is warranted we will support your claim with Google so it can be processed. We treat a genuinely broken paid feature as grounds for a refund.
What happens to your documents
Nothing is deleted when a subscription is cancelled, refunded or allowed to lapse. The app returns to the free tier limits, and you keep full access to view, edit, share, print and export everything you have already scanned, including documents above the free size cap.
Contact and grievances
Harsh Chansoria, Zx Tech House
RH-45, Ocean Park, Nipania
Indore, Madhya Pradesh 452010, India
zxtechhouse@gmail.com
+91 91098 16952